If required, common option includes Prompt User or Use Device SMTP Credentials User-Initiated E-mail - Specify whether credentials are required for user-initiated e-mail.If required, common option will be Login / Plain SMTP Server Authentication - Set the authentication type for the SMTP server.If your E-mail service provider requires Authentication, configure the settings below per the providers recommendations as well. Use SSL/TLS - Specify whether to send e-mail using an encrypted connection.Reply Address - Specify a reply address in the e-mail.Primary SMTP Gateway Port - the port number of the primary SMTP server.
Primary SMTP Gateway - the IP address or host name of the primary SMTP server for sending e-mail.Note: As previously stated, make sure to match the recommendations provided from your E-mail service provider. Depending on the MFP model, those SMTP settings can be found by navigating on the Embedded Web Server click on Settings > E-mail/FTP Settings > E-mail Settings or click E-mailįrom that web server page, the common SMTP settings that will need configuring are described below. Configure the basic SMTP settings on the MFP.Check that the Embedded Web Server page loads properly.Type the device's IP Address or Hostname in the address bar of any web browser e.g., Google Chrome, Firefox, Internet Explorer, etc.Confirm the MFP has an active network connection by accessing the device's Embedded Web Server.For example: if the user wants to use Gmail as their email service provider, they can either contact Gmail support or they can do a simple web search on "gmail smtp server settings". Many of these configurations can be easily found via internet web searches. Note: The above requirements can best be found by consulting your email service provider, internet service provider or a locacl network administration. The required SMTP settings will include the following: Gmail, Yahoo, etc) or a local mail server on your network. This mail service could be through your internet service provider ( ISP), through a public service (ex. Mono MFP: MX22x, MX31x, MX310, MX32x, MX33x, MX41xe, MX42x, MX43x, MX51xe, MX511e, MX52x, MX61xe, MX610e, MX611, MX611e, MX611de, MX62x, MX710, MX711, MX711de, MX72x, MX81x, MX82x, MX91x, MB2236, XM1342Ĭustomer is unable to initially setup and successfully complete a Scan to E-mail job.įor Scan to Email to work, the MFP must have a working active network connection along with the proper configuration to access a Mail Service Provider ( SMTP Server). It looks like the following people are having similar experiences. Any assistance from the community is much appreciated.
I guess I don't understand why it would stop working. I'm out of ideas to troubleshoot this further. I have followed this Google guide to no avail. On the printer itself, I can ping with a response returned. Check the SMTP server settings, the DNS settings, and the SMTP server status." I can "Check SMTP Connection" from the above location on the printer with the following appearing after a few seconds: I have also validated these on the printer itself. On the Canon printer's Remote UI accessible from a browser, the SMTP details are correct under Settings/Registration : Function Settings : Send > Network Settings - E-Mail/I-Fax Settings. I have created an Gmail account specifically for scan and send, and this account is configured as follows: We use Google's GSuite and Gmail for correspondence. When users attempt to scan and send, the printer scans the documents but fails to send.This is also visible in the Status Monitor on the printer under Send > Job Log: However, the scan and send to email, previously working, has stopped working recently. Printing over the network/wireless and scanning to USB are all working as expected.
We recently purchased the Canon iR-ADV C5550 for the office.